Privacy Policy
Privacy policy
Effective Date: October 13, 2025
This Privacy Policy explains how Trailer Rental Pros ("Lessor," "we," or "us") collects, uses, protects, and discloses information when you use our website, online booking system (powered by Booqable), and services.
1. Data We Collect
We collect data necessary to process your rental orders and manage our inventory.
| Category of Data | Purpose of Collection | Collection Method |
| Contact Data | To create your customer profile, communicate about your reservation, and send documents (contracts, invoices). | Checkout form, Quote Request form. |
| Transaction Data | To process payment, manage security deposits, and verify your identity for rental security. | Checkout form (handled by Stripe). |
| Identity Data | Name, Email, Phone Number, Billing Address, Shipping Address, and Towing Vehicle Data (License Plate, Make/Model). | Checkout form, Custom Fields. |
| Usage Data | To track website performance, speed, and marketing effectiveness (e.g., source of traffic). | Cookies, Booqable Analytics, Meta Pixel (if enabled). |
| Location Data | GPS/Telematics data of the rental equipment during the rental period. | GPS device attached to the trailer. |
2. How We Use Your Information
We use your Personal Data solely for the following business purposes:
- Contract Fulfillment: To process, manage, and fulfill your rental orders and contracts.
- Safety & Security: To protect the Equipment against theft or loss, including real-time location tracking of the trailer during the rental term.
- Payment Processing: To securely process payments and manage security deposit authorizations via Stripe.
- Customer Service: To communicate changes, issues, or information regarding your reservation.
3. Disclosure and Sharing of Your Data (Third Parties)
We do not sell your personal data. We share your data only with essential third-party service providers required to fulfill your rental contract:
| Third Party | Data Shared | Purpose |
| Booqable (Software Provider) | All Contact Data, Order Data, Vehicle Custom Fields. | Hosts the online store and manages inventory tracking. |
| Stripe (Payment Processor) | Customer Name, Billing Address, Payment Card Details (encrypted token). | Processes payments, charges, and refunds securely. |
| Google Analytics / Meta Pixel | IP address, Browsing Behavior (Usage Data). | Website traffic analysis and advertising retargeting (if applicable). |
| GPS/Telematics Provider | Precise Geolocation Data. | Asset tracking and loss prevention during the rental period. |
Cookie policy by Booqable, 2024
Booqable collects cookies to deliver you the best possible user experience.
4. Security and Data Retention
We and our processor (Booqable) implement reasonable administrative, technical, and physical measures to protect the integrity and confidentiality of your personal data. Payment data is encrypted and handled by Stripe. We retain your data for the duration required by law (typically 7 years for financial records and contracts) or as long as necessary to maintain your customer account.
5. Your Rights and Contact Information
While we may not meet the high consumer thresholds of the Maryland Online Data Privacy Act (MODPA), we respect your right to access, correct, or delete your personal data.
If you have questions about this policy or wish to exercise any of your data rights, please contact us at:
- Email: [email protected]
- Phone: 443-961-7927
- Address: 4709 Harford Rd Ste 43 Baltimore, MD 21212
How and why we use cookies
OUR COOKIE POLICY & DATA TRACKING
We use essential cookies to ensure our website functions correctly (e.g., keeping items in your cart). We also use analytics cookies (Google Analytics, Meta Pixel) to track anonymous usage data, improve our services, and deliver relevant advertising.
By clicking "Accept" or continuing to use this site, you consent to the use of all cookies. You may manage your preferences or decline non-essential cookies at any time through your browser settings.
